Refund policy
Warranty for defects in sold goods
In the event of discovering a defect in goods purchased from the Seller, a Customer who is a Consumer has the right to file a complaint based on the warranty provisions contained in the Civil Code.
The complaint should be filed in writing or electronically to the Seller's contact address. It is recommended that the complaint contain the following information:
- A brief description of the defect,
- Circumstances (including the date) of its occurrence,
- Details of the Customer filing the complaint,
- The Customer's request concerning the defective goods (e.g., repair, replacement, price reduction, contract termination).
For convenience, the Customer may use the complaint form, available on the Shop's website.
Proof of purchase
To process a complaint, the Seller requires proof of purchase of the goods. This may be, for example, an order confirmation, invoice, receipt, or payment confirmation, sent electronically or by traditional mail along with the complaint.
Condition of returned goods
The returned goods should be delivered in a clean, dry, and generally hygienic condition, which allows for its inspection and evaluation for resale.
If the goods are returned in a defective condition, for example with stains, holes, animal hair, or in any other damaged state, a refund will not be issued.
Response deadline
The Seller undertakes to respond to the complaint without undue delay, but no later than 14 days from the date of receipt of the complaint. If the complaint is not addressed within this deadline, it is considered to have been granted.
Return address for goods
Goods being returned as part of the complaint procedure should be sent to:
ul. Piastowska 12/4
49-300 Brzeg
Or to the BRZ12M parcel locker
Payment methods
We offer the following payment methods:
- Payment to account