Terms of service
These Regulations determine the rules of operation of the online shop "Pandreamora", available at pandreamora.com, including the rules for concluding and performing sales contracts for goods through this shop. The Regulations are part of the contract concluded between the Seller and the Buyer.
1. INFORMATION ABOUT THE ONLINE SHOP
1.1. The online shop available at pandreamora.com is operated by "Viktoriia Teplynska", with registered office at ul. Piastowska 12/4, 49-300 Brzeg, entered in the Central Register and Information on Business Activity managed by the Minister of Development, Tax ID: 7471923185, REGON: 522151730 (hereinafter referred to as "Seller").
1.2. Shop Contact Details:
- Registered office address: ul. Piastowska 12/4, 49-300 Brzeg
- Email address: pandreamorablankets@gmail.com
- Bank account: BNP Paribas Polska, account number: PL51 1600 1462 1747 7190 4000 0001
2. DEFINITIONS
2.1 User – a natural person with full legal capacity (an adult not under guardianship), a natural person with limited legal capacity (a person who has reached 13 years of age or is partially under guardianship) acting with the consent of a legal representative, a legal person, or an organizational unit without legal personality possessing legal capacity.
2.2 Customer – a natural person with full legal capacity, a legal person, or an organizational unit without legal personality, making a purchase related to business or professional activity.
2.3 Consumer – a natural person performing a legal action not directly related to their business or professional activity.
2.4 Buyer – both a Consumer and a Customer.
2.5 Electronic Service – a service provided electronically by the Seller through the Online Shop.
2.6 Registration Form – a form enabling the creation of a User Account.
2.7 Order Form – an interactive form enabling the placement of an order in the Shop.
2.8 User Account – an individual panel for the User launched after registration, used to access services offered by the Shop.
2.9 Shopping Cart – a Shop functionality enabling the placement of orders.
2.10 Contact Details:
- For natural persons: first name, last name, address of residence or correspondence, email address, telephone number.
- For legal persons or organizational units: name, registered office, correspondence address, Tax ID, email address, telephone number.
2.11 Regulations – this document determining the rules for using the Online Shop.
2.12 Online Shop (Shop) – a service available at pandreamora.com
2.13 Goods/Product – an item offered for sale in the Shop.
2.14 Delivery – a transportation service including the transport of Goods to the Buyer.
2.15 Fulfillment Period – the time specified on the product card within which the order will be fulfilled.
2.16 Supplier – an entity fulfilling the delivery of Goods.
2.17 Sales Contract – a sales contract concluded between the Seller and the Buyer.
2.18 Order – a statement of will by the Buyer concerning the conclusion of a Sales Contract.
3. SHOP OFFER
3.1. The Seller conducts sales of goods via the Internet 24/7 through the website pandreamora.com. The condition for placing an order via the Internet is the proper completion of the order form, containing the Buyer's address details, and making a payment in accordance with the provisions of these Regulations.
3.2. Information contained on the Shop's web pages, such as product descriptions, photos, and prices, constitute only an invitation to conclude a sales contract within the meaning of art. 71 of the Civil Code. This commercial information may differ slightly from the actual appearance of the product.
3.3. The Shop's offer is continuously updated. The quantity of goods may change depending on product availability in the Seller's warehouse.
4. PRODUCT PRICES
4.1. All product prices listed on the website pandreamora.com are gross prices (including VAT) and are expressed in Polish zlotys. These prices do not include delivery costs, which are determined separately and listed in the delivery price list available on the Shop's website.
4.2. Prices presented on the Shop's website and product descriptions do not constitute an offer within the meaning of the Civil Code, but are commercial information. The price becomes binding at the moment the Seller confirms acceptance of the order for fulfillment.
4.3. The price listed for each product applies until stock runs out. The Seller reserves the right to change product prices, introduce new goods to the offer, organize and cancel promotional campaigns, and make changes to them. These changes do not affect orders placed before their introduction.
5. CONCLUSION OF CONTRACT AND ORDER FULFILLMENT
5.1. The process of placing an order begins by adding the selected product to the "Shopping Cart". After selecting products and delivery method, the Buyer clicks the "Proceed to checkout" or "Buy now" button and provides the required information, including email address, contact details, and optional delivery address.
5.2. Before placing an order, the Buyer has the opportunity to review the order summary, which includes, among other things, a detailed list of products, their unit and total prices, the amount of any discounts, and delivery costs. After verifying the accuracy of the data, the Buyer clicks the "I buy and pay" button.
5.3. Placing an order by the Buyer by clicking the "I buy and pay" button constitutes an offer to purchase goods in accordance with the content of the order and these Regulations. The order is considered valid if the order form has been properly completed and sent to the Seller through the Shop's system.
5.4. After placing an order, the Buyer receives an email message confirming receipt of the order and its details. This confirmation does not mean that a sales contract has been concluded, but only confirms that the order has reached the Seller.
5.5. The message confirming receipt of the order also contains a request to make payment for the order (product price and delivery costs). The Buyer is obligated to settle the payment on the terms specified in the Regulations.
5.6. The sales contract is concluded at the moment the Seller sends an email confirming acceptance of the order for fulfillment after receiving payment from the Buyer. The condition for accepting the order for fulfillment is product availability.
5.7. The Seller reserves the right to verify the order in case of doubts about the correctness of the data or inconsistencies with the provisions of these Regulations. If irregularities are detected, the Seller may refuse to fulfill the order, informing the Buyer about this by email.
5.8. To place an order, the Buyer must provide the following information: first and last name (or company name and Tax ID number, if the order is placed by a business), delivery address, email address, and telephone number.
5.9. Until the Seller confirms acceptance of the order for fulfillment, the Buyer has the right to make changes to the order. Corrections can be reported via email to kolderkowelove@gmail.com, and the Seller's acceptance is a condition for the validity of the changes.
5.10. Purchased products are delivered together with a sales document (such as receipt or VAT invoice) via the delivery method selected by the Buyer to the address indicated in the order.
5.11. After sending the order to the Buyer, the Shop sends an email with information about the goods being shipped and the shipment number, if available.
6. SHIPPING AND DELIVERY OF GOODS
6.1. The Shop's website provides information about the estimated shipping time. This time specifies the approximate period from the moment of placing an order until the package is handed over to the carrier. The order will be shipped when all ordered products are ready for shipment.
6.2. The order fulfillment time starts at the moment when the Buyer provides all necessary information to fulfill the order, i.e., confirms the selection of products, their size, color, delivery address, and payment method. In the case of bank transfer payment, the fulfillment time starts from the moment the payment is credited to the Seller's bank account.
6.3. The Seller fulfills deliveries throughout Poland through courier companies and InPost parcel lockers.
6.4. Delivery of goods is carried out according to the Buyer's choice through: InPost parcel lockers.
6.5. Delivery costs are borne by the Buyer, who is informed of this before placing the order. The final amount, including delivery costs, will be included in the order summary and sent to the email address provided by the Buyer in the order form.
6.6. The Buyer should check the condition of the shipment. In case of damage, a complaint report should be drawn up and the Seller should be notified of the situation.
6.7. The Seller does not offer cash on delivery payment option.
7. ORDER FULFILLMENT TIME
7.1. Order fulfillment time means the time required to prepare goods for shipment. The Seller makes every effort to ensure that this time is from 3 to 10 business days from the moment the payment for the order is credited to the Seller's bank account.
7.2. Orders placed on Saturdays, Sundays, and statutory holidays are fulfilled within 3-10 business days, counted from the first business day following the non-working day.
7.3. The Seller reserves the right to suspend order fulfillment for a specified period, about which it informs on the Shop's website. In such a case, the order fulfillment time will be extended accordingly by the period of suspension.
8. PAYMENT
8.1. The Buyer may select a payment method when placing an order from the available options.
8.2. Available payment methods are:
a) payment through the Przelewy 24 system,
b) Shopify payments system,
c) bank transfer to the Seller's account.
The payment card operator is PayPro SA Settlement Agent, ul. Pastelowa 8, 60-198 Poznań, entered in the Register of Entrepreneurs of the National Court Register managed by the District Court Poznań Nowe Miasto i Wilda in Poznań, VIII Commercial Department of the National Court Register under KRS number 0000347935, Tax ID 7792369887, REGON 301345068.
8.3. It is not possible to make payment in cash or by check.
8.4. In the case of selecting bank transfer payment, the Buyer is obligated to make payment within 5 business days from receiving the email message confirming the order. The order number should be stated in the transfer title. Payment is considered made at the moment funds are credited to the Seller's bank account. During this time, ordered goods are reserved.
8.5. If the Buyer does not make payment within the specified deadline, the order will be canceled and the product reservation will expire.
8.6. The Seller confirms receipt of payment by email.
8.7. In exceptional cases, it is possible to extend the payment deadline after obtaining the Seller's consent, which must be confirmed by email.
8.8. A Buyer who chooses the option of issuing an invoice or VAT invoice consents to receiving these documents electronically to the email address provided by them, in accordance with the regulation of the Minister of Finance dated December 20, 2012.
9. WITHDRAWAL FROM CONTRACT
9.1. In accordance with the Act of May 30, 2014 on consumer rights (Journal of Laws of June 24, 2014), a Consumer (a natural person performing a legal action with an entrepreneur not directly related to their business or professional activity) has the right to withdraw from a distance contract within 14 days, without providing any reason and without incurring additional costs, except for costs specified in art. 33, art. 34 section 2, and art. 35 of the Consumer Rights Act.
9.2. The deadline for withdrawal from the contract is 14 days from the day on which the Consumer or a third party, other than the carrier and indicated by the Consumer, received the ordered goods.
9.3. To exercise the right to withdraw from the contract, the Consumer should inform the Seller, providing their details such as first and last name, full postal address, telephone number, and email address, of their decision to withdraw from the contract. The Consumer can do this through an unambiguous written statement or using the withdrawal form available on the pandreamora.com website. Upon receiving the statement, the Seller will immediately confirm receipt of the withdrawal information by email. To meet the withdrawal deadline, it is sufficient for the Consumer to send the withdrawal information before the 14-day period expires.
9.4. In case of withdrawal from the contract, the contract is considered void. The Seller refunds the Consumer all payments received, excluding delivery costs, no later than 14 days from the day the Seller was informed of the Consumer's decision to withdraw. The refund is made using the same methods used in the original transaction, unless the Consumer agreed to a different solution. The Seller may withhold the refund until receiving the goods or providing proof of their return, whichever occurs first.
9.5. The Consumer is obligated to return the goods to the Seller's address: Viktoriia Teplynska, ul. Piastowska 12/4, 49-300 Brzeg, without undue delay, but no later than 14 days from the day of informing the Seller of withdrawal from the contract. The Consumer bears the costs of returning the goods. The Consumer is responsible for any decrease in the value of the goods resulting from use of the goods beyond what is necessary to determine its nature, features, and functioning. If the goods are returned in a defective condition, for example with stains, holes, animal hair, or in any other damaged state, no refund will be made.
9.6. The Consumer does not bear the costs of delivering digital content that is not recorded on a physical medium, if the Consumer did not consent to its delivery before the deadline for withdrawal or was not informed of the loss of the right to withdraw at the time of giving such consent.
9.7. The Consumer does not have the right to withdraw from the contract if the subject of the order is an item manufactured according to the Consumer's specifications or serving to meet their individual needs, in accordance with art. 38 section 3 of the Consumer Rights Act.
9.8. The right to withdraw from the contract does not apply in the following cases:
a) service contracts if the Seller has performed the full service with the explicit consent of the Consumer,
b) contracts in which the price or remuneration depends on fluctuations on the financial market,
c) contracts concerning items manufactured according to the Consumer's specifications,
d) items that quickly deteriorate or have a short shelf life,
e) items delivered in sealed packaging which, after opening, cannot be returned for hygienic reasons,
f) items that after delivery have been inseparably connected with other items,
g) alcoholic beverages whose value depends on market fluctuations,
h) accommodation, transport, catering, leisure, cultural and sporting event services if the contract specifies the date of their provision,
i) delivery of digital content not recorded on a physical medium, if the Consumer consented to its delivery before the deadline for withdrawal.
10. COMPLAINT PROCEDURES AND WARRANTY CONDITIONS
10.1. The Seller is obligated to provide the Consumer with goods free of defects.
10.2. The Seller bears responsibility to the Consumer for product defects in accordance with art. 556 and following of the Civil Code, on the basis of warranty.
10.3. In the event of discovering a defect in goods purchased from the Seller, a Customer who is a Consumer has the right to file a complaint based on the warranty provisions specified in the Civil Code.
The complaint should be filed in writing or electronically to the Seller's contact address. It is recommended that the complaint contain:
- a brief description of the defect,
- circumstances (including the date) of its occurrence,
- details of the Customer filing the complaint,
- the Customer's request regarding the product defect (e.g., replacement, repair, price reduction, contract termination).
10.4. To facilitate the complaint process, the Customer may use the complaint form available on the Shop's website.
10.5. For the Seller to consider a complaint, the Customer should provide proof of purchase of the goods. This may be, for example, an invoice, receipt, order confirmation, or payment confirmation, sent electronically or by mail along with the complaint.
10.6. The Seller will respond to the filed complaint without undue delay, but no later than 14 days from the date of receipt of the complaint. If the complaint is not addressed within this deadline, it is considered to have been granted. The complained product should be returned to the address specified in § 1 of these Regulations. The complained product should be delivered in a condition enabling its inspection, i.e., clean, dry, and in general hygienic condition.
11. FINAL PROVISIONS
11.1. The Regulations and sales contracts concluded between the Seller and the Buyer are governed by Polish law. Any disputes will be resolved in accordance with applicable Polish law.
11.2. Every Buyer is obligated to familiarize themselves with the contents of these Regulations before placing an order. Acceptance of the Regulations is an integral part of the order placement procedure and becomes binding at the moment of its submission.
11.3. Should any provision of these Regulations prove invalid or ineffective, this does not affect the validity and effectiveness of the remaining provisions. In place of an invalid or ineffective provision, applicable law applies that best reflects the purpose of the original provision.
11.4. The Buyer may bring an action against the Seller in a court competent in subject matter and territory according to the place of residence or registered office of the Buyer or Seller. The Seller may bring an action against the Buyer only in a court competent in subject matter and territory according to the place of residence or registered office of the Buyer.
11.5. The Seller reserves the right to change these Regulations at any time. These changes will not affect the rights of Buyers who placed orders before the changes were introduced – for them, the provisions of the Regulations in effect at the time of placing the order apply.